Reporting a Computer Problem			Spyware Removal
	How to send and receive email			Adding a signature line to your email
	How to Do Maintenance on Your Computer			Phone Manual South, North, Central
	Phone, Email, Business Etiquette			How to Use a Scanner
	Spybot Worm			Accessing Your School Email from Home
		How to Burn or Copy a CD		Phone Quick Tips--South, North, Central
		Download Ad-Aware 6.0 SE (Spyware Utility)		Accessing School Phone Messages from a Remote Location
		How to Use Trends		CSC Student Accounting Software
		East Phone Manual 1 2		Microsoft Online Training Word, PowerPoint, Excel, and Others

Steps to Report a Computer Problem

Step 1: Open Microsoft Outlook>>Click New Message

Step 2: When the dialog box appears--Click the To Button: and select the E-mail address helpdesk@netechcenters.com

or
Type in the To Text Box helpdesk@netechcenters.com 

Step 3: Click the CC Button (Carbon Copy) and click your campus directors E-mail address from your address book or contact list.

*(If you do not have your campus directors E-mail address in your contact list or address book)*

*Type the directors E-mail address in the CC Text Box 

Step 4: In the subject line type the computer part that you are having problems with.
(For instance if your monitor is flickering type Monitor.)

Step 5: In the subject area of the E-mail in detail type the problem you are experiencing.

**Do Not Just Type the words IT DOES NOT WORK**

(Be as detailed as you can)
For example: I am experiencing a flickering problem with my monitor. I will turn on the monitor in the morning and 20 minutes later lines will start to move up the monitor screen.

Step 6: Click the Send Button